VACATION RENTAL POLICY

We will only rent to family groups and responsible adults over the age of 25. Any special occasions such as weddings, receptions, family reunions, birthdays, prom parties, fraternity or sorority parties and graduation parties are not allowed at any time. Adults cannot rent properties on behalf of underage guests, no exceptions- this is ground for evictions and forfeiture of all monies.

In the Summer months, BEACHFRONT & BEACHVIEW properties rent by the week only. Our weeks run Monday to Monday. We do not allow for any Saturday arrivals. Beachside, Canal and Bayside homes are more flexible, however, there is a two night minimum for any rental. Please check the online calendar or call our office for available summer weekends or mid-week rentals. In the Spring and Fall months you can reserve any time period, as long as it is a minimum of two nights.

Low Season Rates: January 1 – March 5 and November 16 – December 31
Mid Season Rates: March 23 – May 20
Spring Break Season Rates: March 6 – March 22
Peak Season Rates: May 21 – August 16

Check in is between 3pm and 5pm from January 1 to May 26 and from September 6 to December 31. From May 27 to September 5, check in times are from 4-6pm. No exceptions. We realize you are anxious to get your vacation started as soon as possible, but please do not pressure our staff for an early check-in, our housekeeping staff needs all available time to make sure your home is ready for you. In special circumstances, it may be necessary to delay check-in slightly, but this is very rare. Please make arrangements to arrive by check-in time. Only the person who has signed the rental agreement is allowed to check-in and receive keys. Photo ID must be presented at check-in. A maximum of two sets of keys are available at check-in.

We’re sorry, but keys cannot be left out for late arrivals for the security of our properties and our guests. No exceptions. If you cannot avoid a late arrival, call the office to see if a late check-in is possible. Please note: there is a non-refundable $50.00 fee for late arrivals, payable in cash only, and due to the Agent at check-in.

Check out is no later than 11am on the date of departure, no exceptions. A list will be given at check-in to prepare you for your departure. Late check-outs will be charged for one additional day and charged to your credit card. There will be a $100.00 fee each set of keys not returned at check-out.

Gary Greene Vacation Rentals is NOT responsible for items left at a vacation property. We will make every attempt to locate lost items but cannot guarantee they will be found. Please check your property carefully before leaving. There is a $50.00 fee to search for and/or retrieve lost items. Retrieved items must be picked up at the office within 10 days. After 10 days we will donate items to charity.

The Total Rate listed for each home includes: applicable taxes, cleaning and linens fees, non-refundable $50.00 reservation fee and security deposit waiver fee, and/or optional travel insurance. For information regarding tax exemptions please reference the Texas Comptroller site for details. Please note that Gary Greene Vacation Rentals requires a Texas Hotel Occupancy Tax Exemption Certificate in order to honor your exemption status.

We require approximately one half of the total rent be paid at time of booking. We accept Visa, MasterCard and American Express and payment is taken over the phone. The remainder of your rent is due within 30 days of your arrival date. If reservation is made within the 30 days of your arrival date payment is due in full.

A refundable cash security deposit is required for May and June rentals, as well as some holidays and special events. At any time, at the managers discretion, a cash security deposit may be required. Security deposits must be paid in cash, money order or cashiers check at check in – No Exceptions. Refunds will be made within 30 days of departure.

Each home is individually owned with Gary Greene Vacation Rentals acting as Agent for the Owner. Rates, descriptions, amenities and availability are subject to change without notice or liability. If circumstances necessitate a change (ie- home removed from program, sold, rendered uninhabitable, etc), Agent reserves the right to substitute alternate accommodations based on property occupancy; if alternate accommodations are not available the leaseholder may choose from available properties at the current rate for the new property, or request a full refund of the rentals costs, less any Travel Insurance if applicable. Under no circumstances will Gary Greene Vacation Rentals be responsible for additional costs the leaseholder may incur or offer refunds for costs such as plane tickets, rental cars, gas, food, etc.

Gary Greene Vacation Rentals is a member of the Galveston Association of Rental Managers (GARM). All GARM members require their guests to sign a Guest Agreement which outlines all local, subdivision, and property management company rules. The GARM Guest Agreement will be e-mailed to you, along with your Rental Contract and Guest Registration forms.

Our vacation rentals are all equipped with standard items such as: TV, coffee maker, toaster, microwave, cooking utensils, silverware, dishes, glasses, BBQ grill and air conditioning. Additional amenities including, but not limited to; VCR and DVD players, swimming pools, hot tubs, deck furniture, game systems, additional TV’s or fishing lights are offered by the homeowner strictly as a bonus and are not guaranteed, nor will any refunds be offered in the event they are not functional. Please note: the homeowner may lock closets, cabinets or garages which are off limits to the leaseholder. Any attempts to open or tamper with an owner’s personal locked area is subject to additional charges.

Every effort has been made to assure all units are in optimum condition. If a problem occurs, notify our office immediately so that we may correct it. Maintenance problems will not be addressed at check-out or after you return home. Gary Greene Vacation Rentals cannot be held accountable for problems we are not aware of, so please notify the office of any housekeeping or mechanical failures as they occur. We reserve the right for our representative to enter the premises for repair, maintenance, or other applicable reason deemed necessary by us. Under no circumstances will refunds or reduction in rent be granted for the mechanical failure of Refrigerators, Air Conditioners/Heaters, Dishwashers, Washer & Dryers, Cable or Satellite, DVD players, VCR’s, TV’s, Internet, Smoke Alarms, Hot Tubs, Swimming Pools, fishing lights, or any additional amenity or appliance. In addition, power outages, cable or internet outages and loss of view due to construction is not grounds for a refund.

Linens have been provided for your convenience and standard beds will be made for your arrival. Bunk Beds and sleeper sofas/futons are not made but linens are provided. Included are a set of sheets for each bed, one bath towel, one wash cloth and one hand towel per person, as well as 1-2 kitchen towels and a bathmat per bathroom. You are responsible for bringing your own beach towels; please refrain from taking our towels to the beach. You will be responsible for any missing or damaged items. Upon departure, you are not required to wash any linen but we ask you to please remove them from any cupboards, closets or drawers for easy pick up by our staff.

Pets of any kind are forbidden, unless the property allows pets and guest has paid additional pet fees and signed a separate pet agreement. Violation of this rule will result in cancellation of the reservation, eviction without notice and forfeiture of all rental monies. Properties that are pet friendly allow a maximum of only two (2) dogs and no more than a combined weight of 50 pounds. If you have paid for a pet, please see the Pet Rules and Agreement page included with your rental agreement. Only adult dogs over 1 year of age are allowed. Under no circumstances are puppies under one (1) year of age allowed on the premises.

All properties are NON- SMOKING; the decks are designated smoking areas. Please dispose of cigarette butts properly; this does not mean leaving them in the yard or on decks/porches. A fee will be assessed if cigarette butts are found littering the property. If there is evidence of smoking inside the property there will be a minimum $250 fee assessed for cleaning.

All cancellations must be in writing. Moving your dates and/or moving properties will also invoke the cancellation policy. If a cancellation is made within thirty (30) days of the arrival date the entire reservation is forfeited, unless you have purchased Travel Insurance and it is a covered reason. If your reservation is outside the thirty (30) days, you will receive a refund less the $50.00 reservation fee, $75.00 security deposit waiver fee, $100.00 cancellation fee and travel insurance premium (if applicable). Gary Greene Vacation Rentals does not give refunds for hurricanes (voluntary or mandatory evacuations), tropical storms, rainy days or overcast skies.

Travel Insurance: We understand that things happen and unforeseen circumstances such as sudden illnesses, job loss, deaths, or hurricanes do occur. Travel Insurance is offered to help protect your vacation investment. This insurance is optional, but we recommend it so that you may be financially reimbursed in case of unforeseen events. If you have not taken advantage of Travel Insurance and wish to purchase insurance please give us a call or if you have any questions please call 1-866-889-7409 or visit trippreserver.com. Please note that Red Sky Travel Insurance is a separate company and is not affiliated with Gary Greene Vacation Rentals.

The leaseholder agrees to indemnify and hold Gary Greene Vacation Rentals, the property owners, employees and agents free and harmless from any liabilities for personal injury or damage or loss of property that is made, incurred or sustained by Leaseholder or guest(s) of Leaseholder. Excessive abuse of a rental property resulting in extra cleaning fees, missing items included, can and will be charged to leaseholder’s credit card on file

You should not expect compensation or relocation because you do not like the property or a particular amenity is not operating to your satisfaction. We do not operate in the same way that a hotel does, therefore we cannot relocate you without proper approval from the homeowner. We will make every effort to ensure that the property is to your satisfaction and we will take corrective action for any problems encountered in a timely manner, but no refunds should be expected.

Gary Greene Vacation Rentals reserves the right to cancel a confirmed reservation (with good reason) at any time prior to the leaseholder taking occupancy of the property. In the event this should occur, Gary Greene Vacation Rentals will refund all monies on account.

All of our properties are patrolled by off-duty uniformed Galveston police officers. We have a zero tolerance policy for any renters ignoring neighborhood rules, such as excessive noise and occupancy/parking violations. Violating any rules are grounds for eviction and forfeiture of monies paid.

Although every effort has been made by Gary Greene Vacation Rentals to insure the accuracy of the information in this site, it is not guaranteed. It is subject to errors, omissions, change of price, change of house contents and/or features or withdrawal without notice.


Gary Greene Vacation Rentals
Office: (409) 944-3220 ~ Toll Free: (800) 880-9697
13450 Termini-San Luis Pass Rd. ~ Galveston, TX 77554

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